TSB20 – How to use virtual assistance the right way with Kevin Mallen

by Jorge Gasca

On this Podcast

  • How to outsource your activities the right way
  • Why outsourcing is a necessity for small business owners
  • Why the Philippines is the right place to outsource
  • Key processes and activities you need to do to make your outsourcing exercise a success


Key Messages from this Interview

  • Outsourcing allows you to work ON the business rather than IN the business.
  • Easy activities to outsource:
    • Research
    • Follow up appointments and meeting
  • It allows you to focus on building relationships to grow your business


How to go about outsourcing?

  • Make sure you KNOW what to outsource
  • Make sure you HAVE the right information to do the tasks
  • Make sure you know HOW to manage people


Why people say, I tried it and it didn’t work?

  • Low management skills
  • No processes and systems set up
  • No communication setup
  • No relationship building with your staff

How to make it work?

  • Have a set meeting to go over what needs to be done
  • Have a clear understanding of their situations
  • Be a people person
  • Motivation is KEY
  • Start small and scale up
  • Treat them as an employee

Tools that Help when Outsourcing

  • Google Apps
  • Skype
  • Podio – Project Management system

Why consider the Philippines?

  • Loyal
  • Low living cost which reduces hourly rates
  • Trustworthy employees
  • Great personality and open to learn
  • Highly skilled people with the fraction of the cost


Steps to outsource right

  • Do a video interview
    • Make sure you have great english – Remember: communication is KEY!
    • Look for connection and you feel you want to work with
  • Do a test job
    • What is what the role entitle and create a short task that will show you their skills
      • Look for:
        • Can the follow instructions?
        • Can they understand the business?
        • Do they have the right skills?


The takeaway for those looking to get started

  • Connect to your outsourcer
  • Treat them as employees
  • Have a onboarding and selection process


Who is Kevin?

Kevin is an offshore outsourcing specialist who focus on helping business owners grow their business outsourcing non-core activities to the Philippines.


Where to find Kevin Mallen


Did you like this?


Thank you for listening to this episode! If you enjoyed it, please feel free to share it using the social media buttons on this page.

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Jorge Gasca

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About the Author

Marketing strategist and automation specialist with the mission of impacting lives one business at a time this by helping aspiring entrepreneurs and business owners clarify their vision and strategically automate their actions to attract high-paying, long-lasting clients.

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