Care – Support Packages | Three Steps Business

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  • We’ll manage your account while you run your business
  • New projects or initiatives delivered to you
  • Proactive testing
  • Dedicated automation expert at your finger tips

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Any of this sound familiar?

  • Can’t find anybody good on Fiverr or Upwork, or don’t know who you can trust?

  • Tired of those monthly support services who decline your job, saying it doesn’t fall within the scope of their service?
  • You’re not even exactly sure what you need. You need somebody with experience and judgement to step in and help… and finding somebody you can trust seems impossible (or too expensive).

  • Don’t know who to hire for that job you need help with, but it is too large for Fiverr and too small for a qualified consultant?

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Here are a Samples of the kind of stuff we can take off your plate…

  • Putting a custom opt-in form into a specific location (or building that form to begin with)
  • Helping design a landing page or squeeze page to build your list
  • Making your homepage look more professional
  • Setting up a membership site dashboard or customizing training lesson pages
  • Helping to set up membership site software, order pages, funnels
  • Helping to get things integrated and streamlined between different systems
  • Setting up order processing, backend systems
  • Making tweaks to your WordPress theme
  • Setting up marketing automation systems

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Gone are the days in which you need to figure it all out on your own!

Or going through endless video training to get things done!

We are a team of Certified Consultants from ActiveCampaign dedicated to working on this platform day in and day out.

We know exactly what buttons to push.

We know how to work complex and simple systems.

If you need ongoing help and training, we are your team

 

BUT REALLY WHY US, WHY NOW?

 

Because implementing technology can be hard and we can make it easy for you.

Because this service is compared to three options you have right now:

1. You hire a VA for $18,000 / year that you will have to train and keep in your business OR

2. You hire a dedicated person inside your team (in Australia) at a minimum of $50,000/year.

3. You continue ‘trying’ to make it all happen doing it yourself.

Either way, you will be paying more for this service of what you’ll paying to work with us, not only that but the learning curve will be huge! 

We know what we do and we want to make your life easier! 

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What is included?

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You’ll have a dedicated team member that will have a proactive approach to learning about automation. 

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Your dedicated team members will get your jobs one by one submit your jobs via using our helpdesk system.

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Your dedicated team member will proactively test and ensure things are working as expected.

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ALL PACKAGES INCLUDE

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Automation System Support

Unlimited Questions via Members Forum

On-Demand Tech Help

Access to Member’s Area

Dedicated Slack Channel

Task Tracking Client Portal

Video Training Access

Monthly Preventive Testing

Initial Systems Audit

Team Access to Members Area and Video Training

Group Monthly Webinar

Unlimited Strategy Questions

Monthly ActiveCampaign Report

Strategy Quarterly Check-Ins

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6 Reasons Why Trusting Us

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.22.3″][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”We can get you started on the right path, you can leverage tricks we’ve learnt over over 5 years of working with Marketing automation.” image=”https://threestepsbusiness.com/wp-content/uploads/2016/09/032.png” icon_placement=”left” _builder_version=”3.17.2″ header_font=”|300|||||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat”][/et_pb_blurb][et_pb_blurb title=”We have worked with a variety of businesses and have seen pretty much every setup that you can imagine within the platform.” image=”https://threestepsbusiness.com/wp-content/uploads/2016/09/032.png” icon_placement=”left” _builder_version=”3.4.1″ header_font=”|300|||||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width_tablet=”50px”][/et_pb_blurb][et_pb_blurb title=”ActiveCampaign is a tool that used effectively will save you precious time. You don’t need to d=figure it all out alone. We are here to share what we already know!” image=”https://threestepsbusiness.com/wp-content/uploads/2016/09/032.png” icon_placement=”left” _builder_version=”3.4.1″ header_font=”|300|||||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width_tablet=”50px”][/et_pb_blurb][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”We will not only help you when required, but we will help you to understand and learn the system overall.” image=”https://threestepsbusiness.com/wp-content/uploads/2016/09/032.png” icon_placement=”left” _builder_version=”3.4.1″ header_font=”|300|||||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width_tablet=”50px”][/et_pb_blurb][et_pb_blurb title=”We give you a shortcut. We’ve got formulas and worksheets you can use to get started fast!” image=”https://threestepsbusiness.com/wp-content/uploads/2016/09/032.png” icon_placement=”left” _builder_version=”3.4.1″ header_font=”|300|||||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width_tablet=”50px”][/et_pb_blurb][et_pb_blurb title=”You can count on us being experts at what we do because ActiveCampaign is our sole focus and we don’t get distracted with shiny objects or trying to learn other platforms. ” image=”https://threestepsbusiness.com/wp-content/uploads/2016/09/032.png” icon_placement=”left” _builder_version=”3.4.1″ header_font=”|300|||||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width_tablet=”50px”][/et_pb_blurb][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.0.7″][et_pb_column type=”4_4″ _builder_version=”4.0.7″][et_pb_button button_url=”/contact/” button_text=”LET’S CHAT ABOUT YOUR NEEDS” button_alignment=”center” _builder_version=”4.4.1″ background_layout=”dark” hover_enabled=”0″ button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”off” button_letter_spacing__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”off” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.22.3″ background_color=”#e8e8e8″][et_pb_row column_structure=”2_5,3_5″ _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”2_5″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https://threestepsbusiness.com/wp-content/uploads/2014/03/guarantee_163.png” show_bottom_space=”off” align=”center” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″ max_width=”70%” module_alignment=”center” animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” sticky=”on”][/et_pb_image][/et_pb_column][et_pb_column type=”3_5″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]

Try Us Risk-Free For 30 Days

We do not guarantee you will make money, close more deals or work less. To suggest this is insulting to your intelligence. We do however guarantee that if things didn’t go to plan and after doing our best we couldn’t help with your first-month request’s you’ll get every penny paid back, and that’s an ironclad promise. 

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I’m not sure, if this for me?

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Anyone who uses ActiveCampaign on a consistent basis or wanting to learn more about the platform and strategies to get the most out of it.

 

This is for you if you:

– Send a monthly newsletter

– Use ActiveCampaign on a daily basis

– Often scratch your head on how to get something done

– Want to save time

– Want to learn more about automation strategies
– Want to leave tech work to the experts so you can focus on doing what you are good at.

 

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Questions? Get them answered now

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You can use request implementation jobs depending on your needs. A job request may involved different jobs on itself. We’ll evaluate and get back to you based on this link for a full list of jobs.

[/et_pb_toggle][et_pb_toggle title=”Is this like a VA service? Do you hire someone for me? Will there be someone dedicated to my account?” _builder_version=”4.0.11″]

You’ll have a project manager who will allocate you and who knows and understands your account and business. You can reach out to them at any time.

[/et_pb_toggle][et_pb_toggle title=”How does the job requests process work?” _builder_version=”4.0.11″]

Once you send us a request, your dedicated project manager will thoroughly investigate your case so we fully understand the scope of the work requested based on our list of jobs and reports back to you considering if this can be achieved within 1 hour, alternatively, we’ll divide the tasks into smaller tasks to cover for the implementation.

Once agreed, the job gets allocated to our diligent tech team to get it done for you ASAP. 

[/et_pb_toggle][et_pb_toggle title=”Is there an approval process?” _builder_version=”4.0.11″]

Most definitely, a job is not complete until the approval process has been complete.

[/et_pb_toggle][et_pb_toggle title=”Do I provide the copywriting?” _builder_version=”4.0.11″]

Yes, you’ll need to provide the copywriting, we can also do it for you if this is the case, though this is not covered within the scope of our care plan.

[/et_pb_toggle][et_pb_toggle title=”Do you look after my WordPress website?” _builder_version=”4.0.11″]

We can certainly do that at an extra cost. 

[/et_pb_toggle][et_pb_toggle title=”Do you host my website?” _builder_version=”4.0.11″]

No, we focus on providing the technical help you required to keep it running at its best. If you require hosting we’ll make recommendations.

[/et_pb_toggle][et_pb_toggle title=”What I my task is bigger than what can be covered within this package?” _builder_version=”4.0.11″]

If this is the case, we’ll create a scope that we can agree on and we can work on a special project.

We have a list of those and we can direct you in the right path once the requirements had been agreed upon. 

[/et_pb_toggle][et_pb_toggle title=”Turn around times. How long do my job requests will take?” _builder_version=”3.17.2″]

Jobs may differ of how long does it take to execute once it has been allocated. As a rule of thumb, we recommend allowing a minimum of 1 to 3 working days in case there are changes on the task.

[/et_pb_toggle][et_pb_toggle title=”I have few jobs that I want to complete, Can I do them all at the same time?” _builder_version=”4.0.11″]

We prefer to work wih priorities and on a FIFO (first-in-first-out) method.
You can raise as many jobs as you’d like through our system they will all be put in a queue and it’ll be done one at a time.

[/et_pb_toggle][et_pb_toggle title=”What if, I really want to do two or more jobs at a time?” _builder_version=”4.0.11″]

We can then create a special project and allocated the required capacity for it. 

[/et_pb_toggle][et_pb_toggle title=”Can I speak to someone when placing a request?” _builder_version=”3.17.2″]

We may also have quick calls with our team members where things are unclear. We limit these to a maximum of 2 short-calls (15 mins) depending on the complexity of the task.

[/et_pb_toggle][et_pb_toggle title=”What if I have an URGENT Request?” _builder_version=”4.0.11″]

We may also accommodate urgent requests. You can flag this while requesting a task. Keep in mind that not everything you consider as urgent it is urgent in the technology world. Be sensible about urgencies.

[/et_pb_toggle][et_pb_toggle title=”What happens if we have completed Job 1 and we have just started Job 2, but we discover an issue? Will this stop Job 2? ” _builder_version=”4.0.11″]

If this happens, we’ll approve the work on two jobs simultaneously. We’ll make the changes required on Job 1 and carry on with the completion of Job 2.

[/et_pb_toggle][et_pb_toggle title=”Does this work like a project?” _builder_version=”3.17.2″]

Yes. We normally create a job in our back-end system where we can track the progress of the job. Each task is considered a small deliverable/job.

[/et_pb_toggle][et_pb_toggle title=”I have a strategy question, does this package includes access to strategy?” _builder_version=”4.0.11″]

Yes! You can ask unlimited questions via slack, our ticketing system or our members area.

We are an objective party and we’ll give you objective answers and recommendations based on the quality of the question. At any time you may purchase strategy session with one of our experts.

[/et_pb_toggle][et_pb_toggle title=”Is this a lock-in contract?” _builder_version=”3.17.2″]

This is a minimum 3 months of service, after that you can leave anytime we’ll simply need a 30 day notice to wrap things up.

[/et_pb_toggle][et_pb_toggle title=”I am an agency, can I use this for clients?” _builder_version=”4.0.11″]

Unfortunately, our service is limited to one client only. We work mostly with the end client rather than with agencies, though, feel free to reach out and we can point you in the right direction.

[/et_pb_toggle][et_pb_toggle title=”I have a team and they all need to raise requests, is that possible?” _builder_version=”4.0.11″]

Unfortunately, the system is restricted to one user only. You’ll need to determine who will be the key person in your business to use our platform.

[/et_pb_toggle][et_pb_toggle title=”I am unsure, can I talk to someone before signing up?” _builder_version=”3.17.2″]

Sure. Feel free to contact us here.

[/et_pb_toggle][et_pb_toggle title=”What systems do you support?” _builder_version=”3.17.2″]

Apart from ActiveCampaign, we support Zapier integrations, Gravity Forms, WordPress, Thrive Themes, ClickFunnels, AcuityScheduling, Calendly and many more, just let us know what do you need 🙂

[/et_pb_toggle][et_pb_toggle title=”What is the cost?” _builder_version=”3.17.2″]

Our packages start at $990/Month – You might be thinking, there’s others doing it for much less.
YES! There are, the main difference is that you’ll be able to talk to someone who knows and manage your account, not with a team that are reactive to what you ask.
There are two options for you to compare the offering here:
1. You hire a VA for $18,000 / year that you will have to train and keep in your business
2. You hire a dedicated person inside your team (in Australia) at a minimum of $50,000/year. 
Either way you will be paying more for this service of what you’ll paying working with our Maintenance service, not only that but the learning curve will be huge!

 

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Platforms We Support

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animation_intensity_slide=”10%”] [/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ padding_mobile=”off” column_padding_mobile=”on” admin_label=”row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”25.7344px|0px|0px|0px”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https://cdn-marketing.acuityscheduling.com/img/marketing/sqsp/nav-logo.svg” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.0.9″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%”] [/et_pb_image][et_pb_image src=”https://d35pdk54ela7r.cloudfront.net/assets/landing/logo-996f6305b2f04bfd82fe7db6182f6af3ec1b3e1d92ce01879064d3364f311370.png” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″ 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And much more…

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Testimonials section” module_id=”praise” _builder_version=”4.0.11″ background_color=”#f1f1f1″ background_enable_color=”off” custom_padding=”32px|0px|100px|0px|false|false” custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” padding_mobile=”off” global_module=”25040″][et_pb_row column_padding_mobile=”on” admin_label=”row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”0px||0px|”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.0.7″ text_font=”Roboto|on|||” text_text_color=”#414141″ text_font_size=”24″ header_font_size=”22px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” module_alignment=”center” custom_margin=”100px||0px|”]

Praise From Our Clients

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Incredible company, team and founder to work with. Nothing ever a seems to be too much hassle, and my automation would not be where it is without Jorge and his team. If you need automation implementation, TSB is your go to team. Highly recommended.

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Terry Tran

Three Steps Business have boosted our profits by helping us greatly enhance our web presence, develop highly effective content marketing campaigns and improve our ability to manage the sales pipeline. Along the way, they have been very easy to deal with at every stage. I would recommend Three Steps Business to any ambitious business seeking to expand their marketing capacity and streamline operations.

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Andrew Doherty

Jorge and the team have a deep understanding of Active Campaign and are able to implement it efficiently across other systems such as WordPress. Jorge provided great strategy around nurture sequences, auto-responders, event reminders, really helping our processes.

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Lewis Bulley

Jorge and his team are professional and bring value to the work he does for his clients -- beyond what they initially ask for. In addition to the tactical work of setting up ActiveCampaign, Jorge will help you develop a strategy so you can maximize what AC can do for you.

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Kelly Patchet

We engaged Jorge and the team at Three Steps Business to help us build our database management processes and email marketing capability. During our time working together we saw a 20% increase in sales which I feel we could attribute to the email marketing activity introduced by the team. Jorge and the team come with great knowledge of their industry and dispatch these skills efficiently. I wouldn’t hesitate in recommending their services

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Kalen Ziflian

Jorge & the TSB Team help creating a system that has been a huge help for our workload and efficiency in the office! Thank you for your patience and professionalism!

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Christien Johnson

A huge thank you to the whole TSB team. The entire process from requirements gathering to delivery was seamless, professional and extremely good value for money.

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Kevin Wiegand Director

Feeling a little overwhelmed and lost starting my own online business, Jorge and his team created everything I was wanting from the ground up and made the business sales process exactly how I had envisaged well ahead of schedule, would highly recommend them.

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Scott Smith

Jorge and his team created systems to automate areas of my business so I can now focus on lead generation and consultation with serious clients. Jorge has a wealth of technical knowledge that has kept me up to speed with apps and widgets to integrate. He has also helped me dial in my products and pricing. Jorge has kept me on track and I am grateful for his devotion, positive attitude, expertise and skill!

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Rachel Prince Coach

Thanks to Jorge and the team. I couldn't have automated my email messages without you. This has been on my to-do list for a long time and you made it happen without the headaches. Happy to recommend your services to others.

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Clea Sherman

Jorge and his team did a great job setting up the automation for my business. At one stage I was dragging my feet with some info he needed so he came to my office, sat with me, and we got it done. I have referred him to my clients who have also found the way he does business to be excellent. Thank you Jorge. My business and communication with my clients runs better because you are part of our support team.

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