You can use request implementation jobs depending on your needs. A job request may involved different jobs on itself. We'll evaluate and get back to you based on this link for a full list of jobs.

You'll have a project manager who will allocate you and who knows and understands your account and business. You can reach out to them at any time.

Once you send us a request, your dedicated project manager will thoroughly investigate your case so we fully understand the scope of the work requested based on our list of jobs and reports back to you considering if this can be achieved within 1 hour, alternatively, we'll divide the tasks into smaller tasks to cover for the implementation.

Once agreed, the job gets allocated to our diligent tech team to get it done for you ASAP. 

Most definitely, a job is not complete until the approval process has been complete.

Yes, you'll need to provide the copywriting, we can also do it for you if this is the case, though this is not covered within the scope of our care plan.

We can certainly do that at an extra cost. 

No, we focus on providing the technical help you required to keep it running at its best. If you require hosting we'll make recommendations.

If this is the case, we'll create a scope that we can agree on and we can work on a special project.

We have a list of those and we can direct you in the right path once the requirements had been agreed upon. 

Jobs may differ of how long does it take to execute once it has been allocated. As a rule of thumb, we recommend allowing a minimum of 1 to 3 working days in case there are changes on the task.

We prefer to work wih priorities and on a FIFO (first-in-first-out) method.
You can raise as many jobs as you'd like through our system they will all be put in a queue and it'll be done one at a time.

We can then create a special project and allocated the required capacity for it. 

We may also have quick calls with our team members where things are unclear. We limit these to a maximum of 2 short-calls (15 mins) depending on the complexity of the task.

We may also accommodate urgent requests. You can flag this while requesting a task. Keep in mind that not everything you consider as urgent it is urgent in the technology world. Be sensible about urgencies.

If this happens, we'll approve the work on two jobs simultaneously. We'll make the changes required on Job 1 and carry on with the completion of Job 2.

Yes. We normally create a job in our back-end system where we can track the progress of the job. Each task is considered a small deliverable/job.

Yes! You can ask unlimited questions via slack, our ticketing system or our members area.

We are an objective party and we'll give you objective answers and recommendations based on the quality of the question. At any time you may purchase strategy session with one of our experts.

This is a minimum 3 months of service, after that you can leave anytime we'll simply need a 30 day notice to wrap things up.

Unfortunately, our service is limited to one client only. We work mostly with the end client rather than with agencies, though, feel free to reach out and we can point you in the right direction.

Unfortunately, the system is restricted to one user only. You'll need to determine who will be the key person in your business to use our platform.

Sure. Feel free to contact us here.

Apart from ActiveCampaign, we support Zapier integrations, Gravity Forms, Wordpress, Thrive Themes, ClickFunnels, AcuityScheduling, Calendly and many more, just let us know what do you need 🙂

Our packages start at $990/Month - You might be thinking, there's others doing it for much less.
YES! There are, the main difference is that you'll be able to talk to someone who knows and manage your account, not with a team that are reactive to what you ask.
There are two options for you to compare the offering here:
1. You hire a VA for $18,000 / year that you will have to train and keep in your business
2. You hire a dedicated person inside your team (in Australia) at a minimum of $50,000/year. 
Either way you will be paying more for this service of what you'll paying working with our Maintenance service, not only that but the learning curve will be huge!